The Office of Consumer Protector
Our mandate
The Western Cape Office of the Consumer Protector is mandated to act as a consumer protection agency within the province by virtue of the provisions of national and provincial legislation, Western Cape Consumer Affairs (Unfair Business Practices) Act.
Download your Consumer Protection Act Booklet
The Western Cape Government helps you to understand the Consumer Protection Act and your rights as a consumer. Know your rights. Contact the Office of the Consumer Protector if you have a consumer affairs problem. So that we can create fair business practices.
Who may lodge a consumer complaint?
A person
Acting in the public interest (amicus curiae/leave of tribunal or court association, acting on the interests of its members).
A person
Acting as a member or in the interest of an affected group or class.
An authorised person
Acting on behalf of another.
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