New self-help service portal to lodge complaints
Clients can now lodge a dispute on the Self-Help Service Portal using an email account.
The self-service portal is located on the Ground Floor at 27 Wale Street, Cape Town.
A step-by-step guide is located next to each desktop to assist.
Please follow instructions carefully to help ensure that your dispute is submitted successfully.
For any further inquiries, feel free to contact the relevant support staff.
Rental Housing Tribunal Complaints Administration Unit
Tel: 021 483 5020 / 3635 / 5699
Use this link to track the status of your complaint: