FAQs - Getting YOU to Work
GENERAL FAQs
Who is eligible to receive a voucher?
Unemployed jobseekers with a valid SA ID who have registered on the Online Portal.
Is there a limit on the number of vouchers a jobseeker can receive?
You are only able to receive a voucher once, which includes 6 x free trips
When can the vouchers be used?
Vouchers can be used in Cape Town on Golden Arrow Buses and in George on GO GEORGE buses from Monday to Friday (weekdays) between 9h00 and 15h00.
Which areas are covered by the initiative?
Vouchers can be used in Cape Town on Golden Arrow Buses and in George on GO GEORGE buses. Visit our partner websites to see their timetables and routes.
JOBSEEKER FAQs
How do I get my voucher?
You can self-register by visiting the Online Portal and clicking “Jobseeker Registration”, selecting the service in your area and following the prompts. Once you have completed self-registration, you can collect your voucher by visiting a participating kiosk with a valid South African ID or Passport.
What documents do I need to take to the kiosk when I collect my voucher?
You must present one of the following forms of identification:
- Green South African ID book, smart card ID, or a temporary ID
- South African Passport
Is my information protected under POPIA?
Yes, all information captured is protected under the Protection of Personal Information Act (POPIA).
My card is not working on the bus. What do I do?
For any card-related queries, please call 0860 142 142 or email service@westerncape.gov.za
What is a trip?
A trip is one bus ride.
How many trips can I use per day?
There is no limit on the number of trips you can use per day.
How long is my voucher valid for?
A voucher loaded from 1 April 2026 is valid until 31 March 2027 for Golden Arrow Bus services and 30 June 2027 for GO GEORGE services.
If I transfer from one bus to another to get to my interview, does that mean I have used two trips?
Golden Arrow Bus Services: If you transfer from one bus to another within 2 hours of tapping on the first bus, then you will only use one trip. If you do not transfer within the 2-hour window, another trip will be deducted. Your transfer expiry time will be printed on the ticket you receive after tapping your Gold Card on the first bus. You may need to use two or more trips to reach your destination.
GO GEORGE: If you transfer from one bus to another within 1 hour of tapping on the first bus, then you will only use one trip. If you do not transfer within the 1-hour window, another trip will be deducted. You may need to use two or more trips to reach your destination.
What happens if my card gets lost, damaged or stolen?
Golden Arrow Bus services: If you have lost your Gold Card, please report it immediately to your nearest GABS agent. The agent will log a request for your old card to be blocked and for your remaining trips to be transferred onto a replacement card. Please provide the agent with the location where you want to pick up your replacement card. Your replacement card will be available for pickup after 24 hours. Note that you will have to pay the agent R35 for your replacement card.
GO GEORGE: If you have lost your GO GEORGE Smart Card, you will need to pay for your replacement card, and your rides cannot be transferred to your new card.
How many trips do I get?
A voucher consists of 6 free trips, which are valid until 31 March 2027 on Golden Arrow Bus services and 30 June 2027 on GO GEORGE services.
PARTNER EMPLOYER, NGO or NPO FAQs
How can partner organisations get involved?
If you would like to partner with the Western Cape Government on this transformative initiative, please visit the Online Portal. You will be asked to register by creating an employer profile. Once you’ve registered, you’ll be able to allocate travel vouchers to jobseekers.
How do I register a jobseeker for a free travel voucher?
On the Online Portal select “add”, enter the beneficiary's details and then click “register beneficiary”. A button with the text “issue voucher” will appear next to the newly registered beneficiary, click this to issue the voucher to the beneficiary. The beneficiary will then receive an SMS with further instructions on how to complete their registration and collect their voucher.
Can I register the same jobseeker more than once?
Currently, each jobseeker can only be registered once on the portal.
Is there a limit on the total number of jobseekers I can register?
No, there is no limit to the number of jobseekers that can registered by a partner organisation.
How do I change or reset my password?
Your password can be changed under Profile Settings on the Online Portal. Select “login” then “forgot password” and follow the instructions.
I am having trouble logging into or using the Getting YOU to Work Online Portal, what do I do?
For assistance with the portal, please contact the Western Cape Government’s Contact Centre on 0860 142 142, or email service@westerncape.gov.za.
The Contact Centre is operational between:
- Monday-Friday - 08h00-16h00
- Saturday-Sunday - 08h00-13h00
- Public holidays - closed